PlaydeoVPNTroubleshooting
- I am receiving Error Code 619 or 806, What should I do?
Here are some real common errors and Microsoft's explanation for them:
Code: Error 806
Code: Error 619- I can't connect to PlaydeotVPN, what's wrong?
Make sure you are entering the correct credentials while signing in. Check your welcome email for your username and password you chose during the registration.
Also, see if you have checked your firewall software? The easiest way to test if it's conflicting with your VPN connection is to disable it and try the connection again. If this allows you to connect to the VPN you'll need to setup an exception in order to use the VPN while it's running. This will vary depending on your firewall software, but in general you will need to allow outgoing connections to port 1723 and the GRE protocol (47) also allowed. Alternatively you could set an exception for all traffic to the VPN server address.- I'm unable to connect with my 3G / Mobile Internet, what shall I do?
Edge, EVO and 3G modems - Some Mobile Carriers block PPTP on their devices or supply devices such as the Huawei e220 modem which doesn't support PPTP connections. You might want to contact your ISP and check if that's the case.
- I'm unable to connect from a country such as China, Oman, UAE, etc. What should I do?
You may be in a country or connected to an ISP that blocks PPTP VPN connections, such as Oman, UAE, Belize and a few others. If so, it's possible that your ISP is blocking. Check with your friends and see if they can confirm this. Another option would be to contact your ISP directly and ask them.
You can also work around this by using OpenVPN instead of PPTP. If you still are not able to connect, please contact our support for help.- Do I need to configure my router in order to get PlaydeoVPN to work?
It's possible that your router doesn't support or isn't configured for PPTP VPN Passthrough. To test this, try connecting to the Internet without the router and see if it works. In other words, plug your computer directly into your modem device bypassing the router.